National Bank of Kenya (NBK) Official contacts and branches

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National Bank (NBK) was incorporated on 19th June 1968 and officially opened on Thursday November 14th 1968. At the time it was fully owned by the Government. The objective for which it was formed was to help Kenyans get access to credit and control their economy after independence. The Bank is listed on the Nairobi Securities Exchange.

In 1994, the Government reduced its shareholding by 32% (40 Million Shares) to members of the public. Again in May 1996, it further reduced its Shareholding by 40 million Shares to the public. The current Shareholding now stands at: National Social Security Fund (NSSF) 48.06%, General Public – 29.44% and Kenya Government 22.5%. In 2003, the bank increased its Share Capital to Ksh9 billion through the creation of 1,200,000,000 non-cumulative preference Shares of Ksh5 each. The current issued and fully paid up share capital is Ksh6.675 billion held by National Social Security Fund (NSSF) 48.06%, General Public – 29.44% and Kenya Government 22.5%.

Our Vision
To be the preferred Bank in the provision of comprehensive Financial Solutions in the region.

Our Mission
At National Bank, we are dedicated to excellence in providing competitive Financial Solutions, meeting the changing needs of our customers, being a responsible Corporate Citizen, providing attractive opportunities to our employees and improving shareholders Value.

Our Values


  • Courage
  • Collaboration
  • Honesty



Products and Services
National Bank participates in Corporate Banking, Business Banking, Retail Banking and Islamic Banking with an extensive portfolio of products and financial solutions tailored for the requirements of a broad spectrum of customer segments it serves. We offer solutions to Corporates, institutions, businesses and retail customers and we are able to customize products and services to meet the needs of specific clients through various channels.

A wide spectrum of products are offered by the bank to meet customer needs including, Financing, Trade Services, Mortgages, Account Services, Custody Services, Islamic Banking, Cards Services, among others. The Bank has a Centralized Information Communication Technology System (also referred to as “branchless”) aimed at improving controls, efficiency and customer service.

Our experience in dealing with the Public and Private Sector Corporates and Institutions is extensive. We currently provide banking solutions to over 95% of all Government Ministries, agencies and Parastatals in Kenya.

The Bank has a growing network of 75 branch outlets across the country, 140 ATMs and electronic channels of Mobile and Internet Banking.

Payment Systems
National Bank has taken a leading role in the issuance and promotion of modern delivery and payment systems. The Bank has also been involved in the stock market playing multiple roles as an arranger, underwriter and placing agent. The Bank is an appointed fiscal agent, registrar and market maker in the secondary market. National Bank operates one subsidiary Company; NatBank Trustee and Investment Services Limited incorporated in Kenya on 21stJuly 1995 with a Share Capital of Ksh.10 Million.

Our Transformation
On 24th May 2013, the bank rebranded and changed its logo and colours from the predominately green to yellow. This is part of the bank’s 5 year transformation strategy to become a top tier bank by 2017. The new slogan is “Bank on Better”. This is a brand promise to customers, shareholders as well as stakeholders. The Bank is also set to increase coverage through branch network from current 75 to 120 and to boost the Agency Banking network to 2,000 agents by 2017. The operations of the entire Bank branch network are centralized with a real-time, online accounting system.

For more information, please contact us through the following address or through any of our branches countrywide.

National Bank of Kenya Official contacts 

National Bank Building
Harambee Avenue,
Tel: 020-2828000
Fax: 020-311444/222304

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