If this has happened to you, you must content that getting your money back can be hard if the other person is not quite of a Good Samaritan.
Worry not though SAFARICOM can help you reverse your funds.
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How to Reverse Mpesa paybill transaction:
This has to be done via MPESA paybill merchant. You have to contact the merchant directly and request for the reversal or call Safaricom customer care on 100.
What you need
NB: Safaricom is able to help retrieve the money if it has not been utilized
Steps to follow
There are several ways to initiate the reversal process
You can:
Sms the word ‘reverse’ to 234 or 100
Then forward the transaction sms received from M-PESA to the number 234
Call the numbers 234 or 100
Provide the transaction sms received from M-PESA
DISCLAIMER
THIS IS NOT A SAFARICOM SITE NEITHER IS IT AFFILIATED TO IT.
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