mpesa app - How To Retrieve M-PESA money Sent To The Wrong Number

If you are an M-Pesa user, you might have happened to send money to the wrong person one time. The experience is not pleasant especially if this was your last coin.

If this has happened to you, you must content that getting your money back can be hard if the other person is not quite of a Good Samaritan.

Worry not though SAFARICOM can help you reverse your funds.

forward the MPESA transaction code to the number 456.

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How to Reverse Mpesa paybill transaction: 

This has to be done via MPESA paybill merchant. You have to contact the merchant directly and request for the reversal or call Safaricom customer care on 100.

What you need

  • The M-PESA transaction id
  • Your ID number
  • Your full names

NB: Safaricom is able to help retrieve the money if it has not been utilized

Steps to follow

There are several ways to initiate the reversal process

You can:

Sms the word ‘reverse’ to 234 or 100

Then forward the transaction sms received from M-PESA to the number 234

Call the numbers 234 or 100

Provide the transaction sms received from M-PESA






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