What is Safaricom App , How to Use It and Download It. M-PESA App

2 min read

MySafaricom App offers you a convenient self-service channel to manage your Safaricom account and interact with our customer care. Whether you are an Android or iOS user, you may download the App from the Safaricom App Store, Apple Store or from the Google Play Store and enjoy convenience.


The Safaricom App now allows you to easily and conveniently access M-PESA services!

My Safaricom App  offers the Safaricom customer a convenient self-service channel to manage your account and interact with our customer care team. The App now allows you to access your M-PESA account and all other M-PESA services anytime, anywhere.

Key Features Include:
• Easy and Convenient Access to your M-PESA account and M-PESA services
• Show Account Balances; Airtime, Data, SMS
• Top up: Recharge with a Voucher
• Bonga Services; Enrolment, Balance, Transfer, Redemption, History
• Data & SMS Plans – View and Purchase bundles
• Store Locator – Near Me
• Charged SMS Services – View and Manage
• Skiza Services – View and manage tones
• My Profile; IMEI, PUK
• Sambaza services
• Okoa services
• Roaming Services
• Knowledgebase
• Request for M-PESA Statement
• Feedback and Rating Service
• Contact us: Twitter, Facebook, Live chat

Download the new MySafaricom app now and enjoy free100MB. The app is now better with M-PESA and you can get your M-PESA Statements quickly at the tap of a button #NiRahisiNiFasta.


How to download the mySafaricom App

  • Download the App from either the Safaricom Appstore or Google Playstore.
  • Launch the App , enter your mobile number Email (optional) and click Generate PIN
  • You will receive an SMS with a One Time PIN (OTP). DO NOT SHARE THIS PIN
  • The OTP is automatically read by the phone.
  • Accept the Terms and Conditions and the App will launch the homepage.

Services are available on mySafaricom App

  • Request for an M-PESA statement
  • View, redeem and transfer Bonga points
  • Buy data and SMS bundle
  • Top Up
  • Talk to a customer care agent through Live Chat, Facebook or
  • Management of SMS services 

How to secure App

Go to setting > Secure with PIN and activate using the Service PIN. You will be required to enter this PIN whenever you access the App.

Extra Features

PostPay customers can request for their monthly bill, to be sent to an email of choice.



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