KCB Simba Points - How to register and redeem points and its value

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KCB Simba Points! 

KCB Simba Points is a loyalty program that rewards you for simply "banking with us".

Every time you transact with your credit, debit or pre-paid card, use KCB mobi on *522#, bank online with KCB i-Bank or use our KCB mobile app, deposit money at any KCB Mtaani agent, process your salary, or even take a loan, mortgage or insurance cover, KCB rewards you.

You can spend the Simba Points you earn on all kinds of exciting goods and services like travel, hotel accommodation, car hire, shopping clothes, electronics and appliances - the list is endless

How do I enroll for Simba Loyalty Points?

USSD – for customers registered on KCB mobile banking

  • Dial *522#
  • Select ‘My Account’
  • Select ‘Simba Points’ and follow the steps

KCB App 

  • Open the Main Menu on the App
  • Select ‘Simba Points’
  • Select ‘Enroll’ and follow the steps to finalize the enrolment process.


Branch Enrolment 

  • Visit a KCB branch near you.
  • Fill in an amendment form (if you are an existing customer) or account opening form (for new customers) and tick in the Loyalty box. For queries, customer service officers at the branch will assist you.
  • Ensure your mobile number, date of birth and full account(s) details are correct to ensure smooth enrollment.

How do I activate my membership?

Activate Membership is an authentication process that allows you to start redeeming your points for great prizes.

  • Once you enroll, you will receive an SMS and Email from KCB with a Welcome message and your Membership number. 
  • Visit http://simbapoints.kcbgroup.com click on ‘Activate Membership’ and enter your membership number.
  • You will then receive an SMS with your One Time Password (OTP) which will allow you to finish the activation process.
  • You will need to change the OTP to a password of your choice.

How do I check my Simba Points Balance? 


  • Dial *522#
  • Select ‘My Account’
  • Select ‘Simba Points’ and follow the steps

KCB App 

  • Open the Main Menu on the App
  • Select ‘Simba Points’
  • Select ‘Points Balance’ 

Online Portal 

  • Visit http://simbapoints.kcbgroup.com
  • Log in 
  • Select ‘My Account’ to view your transaction history


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