All Mpesa agents dread this from happening and it is kind of part of being an agent cause once in a while it will happen either due to your or client side error. Once you have deposited the money to the wrong number , the best you can have is speed. The faster you follow up for a reversal the better because some canny Kenyans are really fast to withdraw money from their account that is not rightfully theirs. With the new Safaricom Hakikisha Service , the number of deposit transactions to wrong phone numbers has greatly reduced but once in a while an erroneous transaction can occur. Below are the ways you can use:-
Step 1: Send an SMS to 2530 with the transaction number and you wil receive a confirmation in seconds.
Step 2: Use USSD Code 234 to Reverse
Dial *234# on your Till Line
Choose Option 3: Mpesa Agent Services Choose 1:Reversal Request and Enter the Transaction ID i.e. the one that came up after the wrong deposit. Always have it before hand to avoid repetition of the process…remember speed here is crucial.
Getting a response from this method is normally not instantaneous so you move to step 2
STEP 3;CALL Customer Care
CALL Customer Care on 234 again with the reversal request. You have to go through a couple of questions first e.g. your agent name, number , your assistant ID , ID Number , the correct number you intended to deposit the money , name that came up after the deposit , amount . After confirming these details , the rep will either advise on the state of the transaction e.g. if it is possible to do a reversal or not .If lucky enough , you get the deposit reimbursed back to your till account for re-depositing to the correct number. However, this will only happen when you have sufficient float since Mpesa reversals take up to 12hours for the amount to be available for deposits again but it will still show up in your float balance.
Official ganatra plant and equipment institute contacts p.o. box 1024-00600nairobi courses offered at ganatra plant and equipment institute1. craft in operations and maintenance of construction mach...Continue reading
Recruitment date → → county → district → → recruitment centremonday 12/02/2018 → kwale → → lunga lunga → lunga lungamonday 12/02/2018 → west pokot &ra...Continue reading
Simple process to follow when you want to apply for company pin number in kenyafor newly registered companies, upon completion the company registration process, your application will automatically be...Continue reading
Official monarch institute of technology contacts p.o. box 8855 – 00200 nairobi email: email@example.com courses offered at monarch institute of technology1. certificate in information co...Continue reading
People also search for cheapest banks in kenyacurrent bank interest rates in kenyahabib bank kenya loanskenya commercial bank interest ratesequity bank interest rates in kenyabank interest r...Continue reading
Official machakos medical and technical training college contacts p.o box 1034-90100machakos firstname.lastname@example.org offered at machakos medical and technical training college1. craft in computer sy...Continue reading
PIH01W0Q7Y Confirmed. On 17/9/21 at 6:16pm withdraw ksh200.00 from 285413 - stuanet company Amazing grace salon shop kisumu Agg New M-PESA balance is shop 3.00. Transaction cost ksh27.00. Amount you can transact within Please reverse to me Phone no 0704231851 Name Beatrice chepkemoi langat I'd no 21689334Reply
Leave a Comment