How to pay Your Helb Loan : Loan Repayment

1 min read


Q: How often do you send Loan statement?
A: To know your loan status visit our website:

Q: What are the modes of repayment?
A: Check off system, Credit card, Standing order, Cash/cheque deposits to HELB Account, Mpesa

Q: How do I pay my loan from abroad?
A: Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA

Q: What happens if I default?
A: You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.

Q: Can you clear in one installment?
A: Yes, without any extra charges.

Q: Why charge ledger fees?
A: For maintenance of the account.

Q: What happens when I clear my loan?
A: You will be issued with a certificate of clearance.

Q: How do you tell where I am?
A: Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout.

Q: What happens if I overpay?
A: HELB shall refund the overpayment.

Q: How long does it take to get a refund?
A: A maximum of one month

Q: What if I die before clearing the loan?
A: HELB can waive the loan upon request from your next of kin.

Q: What happens if I change employers?
A: You continue paying with the new employer.

Q: Loans are not recoverable after six years. Is it applicable in your case?
A: No.

Q: Can interest be waived for Muslims?
A: No. Accepting to pay interest is one of the conditions to qualify for the loan.

Q: Do you repay the loan if you are on probation?
A: Yes.

Q: How do you determine the monthly deduction rate?
A: We are supposed to deduct up to 25% of the basic Salary.

Q: Payslip balance does not tally with that in HELB statement.
A: Payslip balance includes both accrued and projected interest. HELB balance includes accrued interest.

Q: My payslip balance reads zero, does that mean I have cleared loan repayment?
A: Not necessarily. Please confirm with your loan statement and seek clearance from HELB.

Q: Does my employer need authority from me to make loan deductions?
A: No.

Q: Can I instruct my employer to start deductions without first consulting HELB?
A: Yes

Q: My employer stopped deductions from my pay, that’s not my mistake.
A: Loan repayment is your responsibility. Please keep track of your repayment until completion.

Q: What happens if an employer does not remit the deductions made?
A: A penalty 5% per month is charged on the employer for every deduction that remains unpaid.

Comments (0)

Leave a Comment

Type the above code here

Read Next

Kenya Teachers Pay increase : Teachers win big in new job grading system

4 min read

Schemes of service for teachers in public service have been affected the three schemes of service for teachers in public service have been collapsed into one, with clear salary scales for each gr...

Continue reading

Official Uasin Gishu Technical Training Institute Contacts, Courses ,intakes ,fee structures and Location 2018

1 min read

Official uasin gishu technical training institute contacts p.o. box 8656 – 30100 eldoretcourses offered at uasin gishu technical training institute1. craft in information communication technology f...

Continue reading

Kenya School of Government kuccps 2018 Intake: 2018/2019 September KUCCPS Admission letters,  Courses offered, Fees structure and Contacts

1 min read

  kenya school of government 2017/2018 september kuccps admission letter   instructions to download kuccps admission letter online download and read the stude...

Continue reading

Official Tropical College of Management Contacts, Courses ,intakes ,fee structures and Location 2018

1 min read

Official tropical college of management contacts box: 1407-30100 eldoret courses offered at tropical college of management 1. diploma in information communication technology (knec) for a maximum...

Continue reading

Official Intel College Contacts, Courses ,intakes ,fee structures and Location 2018

1 min read

Official intel college contacts p.o. box 48620 - 00100nairobi courses offered at intel college 1. diploma in business management by (abe) for a maximum of 50 trainees2. diploma in human resource dev...

Continue reading

explain why an e-commerce site might not want to report being the target of cybercriminals

3 min read

Explain why an e-commerce site might not want to report being the target of cybercriminalsanswer : fear of losing the trust of do biometric devices help improve security? what particular...

Continue reading