How to activate M-PESA account after SIM swap

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When you perform a SIM replacement on your Safaricom line, you need to re-activate your M-PESA account. Enter your previous M-PESA PIN as the Start Key.

M-PESA ID

When registering for M-PESA or transacting at an Agent‘s outlet, you will be asked to show your original identification document. The accepted forms of identification are:

  • Kenyan National ID
  • Passport
  • Military ID
  • Diplomatic ID
  • Alien ID
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