HELB BILL PAYMENT GUIDELINES

Using Equity bank ATM:

On the ATM menu:

• Insert ATM card
• Key in your secret PIN number
• Go to ‘Pay bills’
• Select ‘HELB’
• Enter National ID number when promptedcontactcentre@helb.co.ke

National ID number MUST be included as reference in all payments and enquiries; Payments MUST be made by the 15th   day of the following month for employers and within the month for individuals (self-paying)

Payments (cheques) delivered directly at HELB payment office MUST be  attached with remittance form;
For payments made directly to HELB bank accounts, the remittance form MUST be e-mailed to HELB (e-mail:  remittance@helb.co.ke ) 

The remittance form is available from the HELB website Download Remittance Form

No payment shall be accepted without the remittance form

Loan Repayment Modes

1.  BANK DEPOSIT (by Employer or Self)

All payments are payable to Higher Education Loans Board, by crossed cheque, Bankers

draft, direct transfer/standing order/EFT or CASH DEPOSIT to HELB collection A/C in any of the following banks:

2.  MOBILE PAYMENT SERVICES: M-PESA

Using M-PESA (Safaricom) Money Transfer:

•  Select pay bill option
•  Enter HELB business number as 200800
•  Enter your national ID number as your account number
•  Enter amount you want to pay
•  Enter your secret PIN number
•  Confirm transaction and send

Note: The transaction will take 2 business days to reflect in your statement

3. CREDIT CARD or DEBIT (ATM) CARD

Give authority to HELB to make monthly debits or lump-sum payments directly from your bank account or credit card. This is done by signing the CREDIT CARD AUTHORIZATION FORM (CCA) and forwarding the same to HELB. VISA branded credit cards or debit (ATM) cards can also be swiped at HELB offices.

 4. ONLINE PAYMENT via HELB PAYMENT PORTAL

You can now pay your HELB loan online. To make your payment:

• Register an account with HELB online portal; if you already have an account please
• Once logged in, click on Online Services > Online Payment menu.
• Enter your National ID number as your account number
• Enter the amount you are paying and click Pay Now.
• A payment acknowledgement will be issued once the payment is successful.
• HELB will issue an official receipt for the payment.