| ID | Service | Customer Requirements | Cost (KES) | Duration |
|---|---|---|---|---|
| 1 | Issuance of Initial Identity Card | a.Birth certificate and copy b.Parents' Identity Card and copy | Nil | 10 days |
| 2 | Issuance of Duplicate Identity Card | Police abstract | Nil | 10 days |
| 3 | Issuance of Birth Certificate | Birth notification | 90 or 150 (Depends on assessment) | 2 days |
| 4 | Assessment of Stamp Duty and franking of documents | a.Transfer of Shares document b.Form B c.Transfer of Land d.Charge e.Sale Agreement f.Discharge g.Memorandum and Articles of Association h.Contract i.Power of Attorney j.Trust Deed | a.Transfer of Land - 4% b.Transfer of shares - 1% c.Power of Attorney 200 d.Trust Deed - 200 e.Sale Agreement- 100 f.Succession - 100 g.Discharge - 0.5% of h.amount i.Charge- 0.01% of amount | 5 minutes |
| 5 | Application for Access to Government Procurement Opportunities | Youth: a.Registration certificate for the business b.Tax compliance cert c.Copy of ID of partners/ directors d.CR12 for Ltd. Company e.Certificate for construction- NCA certificate needed f.Partnership deed for partnership Persons with Disability: ID from National Council for Persons With Disabilities (NCPWD) | Nil | 10 minutes (if certificate is available) |
| 6 | Registration of Self-Help Groups and CBOs | a.Completed form b.Return form with attached Minutes of duly elected officials, List of members signed with ID numbers & Group by-laws | a.Registration: Self-help Groups- 1,000 CBO- 5,000 b.Renewal: SHG- 200 CBO- 500 | 5 days |
| 7 | Registration of Welfare Societies | a.Name of society b.Constitution c.Completed Forms A and B | 2000 | 2 days |
| 8 | Search of Business Name | Preferred name (typed) | 100 | 2 minutes (If system is accessible) |
| 9 | Registration of Business Name | a.Name of Business b.Completed BN2 Form | 800 | |
| 10 | Registration of Limited Companies | a.Name of Company b.Memorandum of Association c.Articles of Association | Depends on nominal capital | |
| 11 | Issuance of Police Abstract | a.Number of lost document (if known) b.Full names | Nil | 2 minutes |
| 12 | Police Clearance Certificate | National Identity card | 1000 | 5 days |
| 13 | NSSF member registration | National ID card | Nil | 5 minutes |
| 14 | NSSF statements | NSSF Number | Nil | 5 minutes (If system is up) |
| 15 | Registration of employer with NSSF | a.Online application on Form SF 001 b.Certificate of Incorporation c.Trading License | Nil | 2 minutes |
| 16 | NSSF Card replacement | a.National ID card b.NSSF number | Nil | 3 minutes |
| 17 | Receiving NSSF Claims | a.SF/BN/BF/01 Application Form b.SF/BN/CC/007 - Claimant particulars c.SF/R&C/DF/ 003 Fullset form (fingerprint) d.SF/BN/SB/ 002 - Survivors' application form a.SF/BN/SB/002A - Chief/DO form e.SF/BN/006 - Authority to process claim f.EFT Request for electronic funds transfer g.Letter of retirement h.Bank Account details i.Copy of ID card j.NSSF membership card k.Death certificate (for survivor's benefits) | Nil | 3 minutes |
| 18 | NHIF member registration (Formal Sector) | a.Introductory Letter from employer b.Copy of ID card c.Colored passport photo d.If married- spouse's ID and Passport photo e.If with children - passport photos and birth certificates | Nil | 5 minutes |
| 19 | NHIF member registration (Informal Sector) | a.Copy of ID card b.Colored passport photo | 160 | 10 minutes |
| 20 | Pin application/ replacement | a.Email address & ID number for individual b.For a company 2 director's PIN c.Certificate of registration d.At least 2 Directors' copy of IDs e.Acknowledgement receipt | Nil | 5 minutes |
| 21 | Clearance Certificate/ Tax Compliance Certificate | Apply from I-tax | Nil | 5 minutes |
| 22 | Advance tax for Commercial vehicles | a.Log book/ copy b.PIN of owner of the car | Nil | 5 minutes |
| 23 | Log Book Search (confirmation of status) | Vehicle registration number | Nil | 2 minutes |
| 24 | Online Renewal of Drivers' license | a.Name b.ID number | a.One year - 600 b.Three years - 1400 (Payment made via M-Pesa) | 30 minutes (Depending on whether details are available in the system) |
| 25 | Student Loan Application (undergraduate) | National Identity Card | Nil | One month |
| 26 | Student Loan application (postgraduate/salaried) | National Identity Card | 2000 | One month |
| 27 | Loan repayment statements | National Identity Card | Nil | 2 minutes |
| 28 | Receive complaints on discrimination based on tribe and religion | None | Nil | 5 minutes |
| 29 | Body Mass Index and health promotion messages | None | 100 | 10 minutes |
| 30 | Blood Pressure | None | Nil | 5 minutes |
| 31 | Blood Sugar | None | Nil | 5 minutes |
| 32 | Registration for Electricity | Customer's contact | Nil | 2 minutes |
| 33 | Electricity Queries | Bill | Nil | 5 minutes |
| 34 | Closure of Accounts | Copy of ID | Nil | 5 minutes |
| 35 | Registration of voters | National ID | Nil | 5 minutes |
| 36 | Receiving complaints on service delivery | a.National ID card b.Supporting documents | Nil | 5 minutes |
| 37 | Reporting corruption cases | None | Nil | 2 minutes |
| 38 | Issuance of Self Declaration Forms | None | Nil | 5 minutes |
| 39 | Status of Pension Claim | Personal number/ID number | Nil | 2 minutes |
| 40 | Application for Dependents' Pension Claims | a.Original death certificate b.Dependents Birth certificate c.Letter of identification by chief/asst. chief | Nil | 5 minutes |
| 41 | Claims for Returned Pensions | a.Original death certificate a.Dependents Birth certificate b.Letter of identification by chief/asst. chief c.Copy of ID d.Bank account | Nil | 5 minutes |
| 42 | Change of Pay Point | a.Details of new bank b.Details of old bank | Nil | 5 minutes |
| 43 | Receiving complaints on procurement | None | Nil | 2 minutes |
| 44 | Registration as a new student | a.Credentials (KCSE result slip) b.2 passport size photos c.Copy of ID | Fee advised | 10 minutes |
| 45 | Examination booking | None | Depends on Section | 10 minutes |
| 46 | Application for Exemption | Certified copies of transcripts and certificates | Depends on Degree and the Units covered | 10 minutes |
| 47 | Application for a student ID | 1 passport size photo | 500 | 10 minutes |
| 48 | Reactivation of membership | Registration Number/ ID number | Fee advised | 10 minutes |
| 49 | Certificate & Card Enquiry | None | Nil | 2 minutes |
| 50 | Credit services to women entrepreneurs | a.Certificate of registration by social services valid for more than 3 months b.Bank statement for bank account active for at least 3 months c.Training certificate d.Minutes showing interest in the fund e.Copies of IDs f.List of members with 80% of their phone numbers | Nil | 10 minutes (2 months to get loan) |
| 51 | Seasonal Parking tickets | a.Vehicle registration number b.Name of owner | a.Private/saloons- 2000 pm b.Motor bikes and scooters- 1000 pm c.Canter- 3000 pm d.Lorries- 4000 pm e.Trailers 20,000 pm | 3 minutes |
| 52 | Issuance of Single Business Permit | a.Copy of National Identity Card b.Copy of Registration Certificate of the Company or Name c.Plot Number d.Physical address e.Renewal-Business number | Depends on category of business | 10 minutes |
| 53 | Payment of Rent & Rates | a.New applicant has to go to back office b.Old- previous payment (UPN number) c.House number | Fee advised | 3 minutes |
| 54 | Impounding charges | a.Bond showing charges | Fee varies | 5 minutes |
| 55 | Liquor licensing | a.Authority from Liquor Board | Fee varies | 1 day |
28th Aug 2017
This information is the right of every bank customer. Customers should raise any issues with the relevant customer care representatives or the banks' head
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