What you need
The 20 digit token number
At the meter installed at your premise:-
If the token was entered incorrectly the display will indicate “EEEEE 13”
How much power can I buy?
You can buy as much power as you wish.
What happens to my current electricity deposit when i install a prepaid meter?
Your current electricity deposit will be refunded if you have no debt.
Prepaid Token Re-Allocation & Reversal Forms - Revised Feb 15, 2021
Use the revised forms below to request for re-allocation, reversal or refunds as appropriate.
How will the Kenya Power technician be identified?
Kenya Power technician will come in a team and bear a company identification card. He will also have a prepayment meter, which will be used to replace the existing credit meter.
Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?
No, meter reading is not necessary in prepayment metering system. However, our Kenya Power technicians will be visiting customer premises from time to time to carryout inspections as required by law.
If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?
No, your electricity will not be shut off; however, you should endeavour to clear the debt prior to conversion, otherwise the bill will be transferred to the prepayment system. If the transfer occurs, on subsequent purchase of electricity, a portion of your payment will be deducted and used to reduce the arrears.
Will my electricity be shut off when the credit runs out?
Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.
What happens if prepaid pay points are closed?
You can purchase prepaid credit and post a payment to your account at anytime by calling 0711031000 or 0732111000 or 020-3201000 KPLC Call Centre telephone numbers.
How do I obtain a credit?
You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.
How does prepaid metering benefit me?
In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.
How do prepaid meters work?
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.
What is prepaid power meter?
It is a type of meter with a customer interface unit that has a screen resembling that of a mobile phone which allows customers to manage their power consumption the same way they manage credit units for their mobile phones.
How are bills computed?
From units consumed each month. These units are recorded by an electricity meter installed at a customers premises. There are bye-laws which specify the applicable tarrif and rate per unit. Specific government levies like Value Added Tax (VAT) and Rural Electrification Fund (REF) are applicable.
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How do I query a bill?
You can query your bill at any of our banking halls around the country. Please confirmed your current meter readings (simply take the reading from the meter installed in your premises). This will give any our staff assisting you an idea of just how much power you have consumed.
You can also check your bill using the link provided on our website.
Where do I pay my bill?
At any Kenya Power banking hall or paying point. (Cheque deposit boxes are also available at specific points).
When is the deadline for payment of my bill?
The due date is indicated on the top right hand corner of each bill. However, where it says see below, it means your bill is overdue and can be disconnected without further notice.
How else can i get my bill?
We have upgraded our Customer Management System. The system will result to new account numbers which will be communicated to each customer via SMS. The system is state of the art, versatile, with robust web-based and mobile applications aimed at enhancing customer services and experience, by improving service delivery, with the following benefits:
• Immediate update of bill payments. This is a departure from the past where payments through our third party EasyPay partners would take over 24 hours to be captured and reflected in the system.
• Introduction of new bill payment channels such as use of credit and debit cards. This will be in addition to already existing EasyPay partners.
• Introduction of Self-service modules where customers can apply for electricity connection, query bills, check statements, download and print bill statements, check consumption patterns/trends, lodge queries on power supply among others.
• Improve response time as customers can report incidents through the new system.
Can I get my bill from a KPLC customer service office?
Please use the new system at https://selfservice.kplc.co.ke/ to get your bill.
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Can one sambaza prepaid units
How do you transfer electricity tokens to another meter? - Quora https://www.quora.com › How-do-you-transfer-electricity
A legal way to achieve this is to use power from one meter to charge a battery such as a Tesla Power Wall or even your electric car, and then to use it with a
5 answers
an interesting question since I am not aware of a utility that uses "electricity tokens"
How to load KPLC token and check your prepaid meter number https://www.tuko.co.ke › ✔ Facts and lifehacks
13 Apr 2021 — How to transfer KPLC tokens from one meter to another Several customers have been in a situation that requires them to transfer token units
Kenya Power on Twitter: "Press 59698686 followed by meter https://twitter.com › kenyapower_care › status
14 May 2018 — Please try this again. have the C.I.U connected to a wall socket and switched on. Key the number below 59698686 followed by meter number
how to transfer kplc tokens from one meter to another Archives https://educationnewshub.co.ke › tag › how-to-transfer-
7 Sep 2021 — Tag: how to transfer kplc tokens from one meter to another. Kenya Power, KPLC · General · Kenya Power tokens and bills (How to easily Buy
Can one sambaza prepaid units? If - Belvine Okoth Onyango https://www.facebook.com › KenyaPowerLtd › posts
8 Dec 2013 — please kplc make it possible for one to sambaza prepaid electricity units I wish I could transfer my tokens to my new house. Kplc kindly
How to transfer KPLC Tokens from one Meter to Another https://trending.co.ke › how-to-transfer-kplc-tokens-fro
How to transfer KPLC Tokens from one Meter to Another. By. Trending. -. September 3, 2021. 899. How to transfer KPLC Tokens from one Meter to Another.
How To Unlock KPLC Token Meter Now And Use It Immediately https://kenyansconsult.co.ke › Blog
No. You cannot transfer KPLC tokens between accounts as at the moment. I am sure that up to now you have the clue or rather the answers to the
Missing: one | Must include: one
How To Reverse KPLC Tokens Bought For The Wrong Account - https://businesstimes.co.ke › how-reverse-kplc-tokens-w
You will be required to share the transaction details to them and also the correct meter number you intended to buy tokens for. Kenya Power customer care
Kplc Paybill: How To Load The Token And Check Your https://gmposts.com › Job Vacancies/Education
Loading The Token Via Vendor · Check your meter number by dialing 100 on the meter and it will be displayed. · Visit the vendor and make payment for your choice ..
how to load kplc token number
You can be able to load your token and enjoy power supply in few ways which include via the vendor, via the M-Pesa and Airtel money. We shall take a look at a step by step guide for each of them. Please find them below;
To load the token via vendor, you will need to know your meter number before meeting the vendor.
Check your meter number by dialing 100 on the meter and it will be displayed.
Visit the vendor and make payment for your choice
Give the vendor your meter number
Collect the 20 digit token from the vendor
Load the token on your meter and it is done.
To load your token via M-Pesa, please follow the steps below;
On your mobile phone, navigate to Safaricom SIM Tool Kit and then select M-PESA menu.
From there select “Lipa na M-PESA“
Next is to choose “Pay Bill“ option
Input “Enter Business number“ followed by the KPLC’s Lipa na M-PESA PayBill Number which is 888880 and then press “OK”
Pick the option “Enter Account number“, then input your KPLC Prepaid Meter Number, verify it and press “OK”
Input the amount and press “OK”
Input your M-PESA PIN and then press “OK”
Verify that all the details are correct and press “OK” if they are.
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The procedure